Protect Your devices and Secure Your Network

At Blue Jay Tech Support, our mission is to provide reliable and efficient IT services to small businesses. We strive to help our clients achieve their goals and grow their businesses by leveraging the latest technologies and best practices.

AI authorized, secure, and compliant Laptop/PC monitoring

Our team of experienced IT professionals is dedicated to providing exceptional service and support to our clients. We are committed to staying up-to-date with the latest technologies and trends in the industry to ensure that our clients receive the best possible solutions.

AI authorized, secure, and compliant network monitoring

Blue Jay Tech Support provides secure, AI-powered network monitoring for your organization.

We connect through a protected VPN, continuously monitor your systems, and proactively alert you to issues before they become downtime.

You’ll receive clear updates in Microsoft Teams and monthly health reports—so you always know your network is safe and running smoothly

Secure Your Devices with Blue Jay

Our Commitment to Your Privacy

Seamless Remote Support Process

Blue Jay Tech Support prioritizes your privacy and security. We employ trusted, industry-standard tools for remote access, maintaining your complete control. Proudly Indigenous-owned, serving Ontario and Canada.

Seamless Remote Support Process

Our secure remote support system lets us assist you swiftly. Download the app, generate a one-time code, share it with our technician, and watch as we resolve your issue securely. Your control remains at all times.

Your Secure Support

Seamless Remote Support Process

Your Secure Support

✔ All sessions are encrypted using industry-standard security protocols
✔ You can see everything the technician is doing in real time
✔ You can end the session at any time
✔ No permanent access is installed unless you explicitly request it

Your device remains fully under your control at all times.

🔐 1. Is Splashtop safe?

✅ Yes — built with strong security

Uses 256-bit AES encryption + TLS (same level used in banking)
Supports multi-factor authentication (MFA)
Requires permission or secure login credentials
Sessions can be monitored/logged

👉 In real terms:

It’s considered enterprise-grade remote support software

🟢 A. Attended Access (what YOU use for customers)

This is the normal support flow:

Customer downloads Splashtop SOS
They get a one-time code
They give you the code
You connect and fix the issue

👉 This is temporary and controlled

🔵 B. Unattended Access (optional, more advanced)

Installed permanently on a device
Lets you reconnect anytime (used for businesses/servers)

👉 This is intentional and must be set up

🔌 3. What happens AFTER you disconnect?

✅ In your normal support setup (Attended):

The session ends immediately
The access code stops working
You cannot reconnect without a new code
No ongoing control remains

👉 This is the key point:

Once disconnected → you’re locked out

🧹 What about the software on their computer?

Usually:

The Splashtop SOS app stays downloaded
But it is:
- Inactive
- Not running
- Cannot be used without a new code

👉 Think of it like:

A tool sitting there—but no one has access

Monthly Device Support Plans

Basic IT Support

Premium IT Support

Basic IT Support

💼 Essential Plan – $249/month

(up to 10 devices)

Remote support (via Splashtop)
Helpdesk (Freshdesk)
Email + phone support (Dialpad)

Business Support

Premium IT Support

Basic IT Support

🚀 Business Plan – $499/month

(up to 20 devices)

Remote support (via Splashtop)
Device monitoring
Priority support
Monthly system check

Premium IT Support

🛡️ Elite Plan – $999/month

(20 plus devices)

Remote support (via Splashtop)
Cybersecurity basics
Backup checks
IT consulting

AI authorized, secure, and compliant network monitoring

AI-powered Remote network monitoring and auditing system that:

Connects via secure VPN (authorized access only)
Scans infrastructure:
- Aruba Networks switches (port status, VLANs, errors)
- Microsoft Windows Server systems (health, updates, logs)
- Fortinet firewalls (security events, performance)
Runs automated scans every 4 hours
Pushes alerts + summaries into Microsoft Teams

🧠 1. Core System Architecture (Simple + Powerful)

How your system works end-to-end:

Client Network

   ↓ (VPN)

Secure Access Layer

   ↓

Data Collection Engine

   ↓

AI Analysis Engine

   ↓

Alert + Reporting System

   ↓

Client View (Teams + Dashboard)

🔐 2. Secure Access Layer (NON-NEGOTIABLE)

Use:

Fortinet VPN (ideal for business clients)
Or OpenVPN for smaller setups

Rules:

Per-client VPN tunnel (no shared access)
Read-only credentials wherever possible
IP whitelisting
MFA enabled

🖥️ 3. Data Collection Engine (Your “Scanner”)

This is your core engine.

What it pulls:

🌐 Network (Switches – Aruba Networks)

Port status (up/down)
VLAN mismatches
Error rates
Bandwidth usage

🖥️ Servers (Microsoft Windows Server)

CPU / RAM / Disk
Event logs
Patch status
Service failures

🔥 Firewall (Fortinet)

Threat logs
Blocked attempts
VPN health
CPU spikes

🤖 4. AI Analysis Engine

What AI does:

Summarizes logs
Detects anomalies
Flags risks

Example:

Raw data:

CPU spike
3 failed logins
Port flapping

AI Output:

“⚠️ Potential issue detected:

Server CPU spike and repeated failed logins. Possible brute force attempt or misconfigured service.”

📢 5. Alert System (Client-Facing)

Primary:

Microsoft Teams webhook integration

Backup:

Email alerts

🟢 Essential Monitoring

Alerts only
$599/month

🔵 AI Monitoring

Alerts + AI summaries
Monthly report
$899/month

🔴 Full Managed IT (Best Seller)

Monitoring + support
On-demand suggestive fixes
$1,499/month

Our Solutions at Blue Jay Tech

IT Project Support

We plan, manage, and deliver IT projects from start to finish. Whether you're upgrading systems, moving to the cloud, or improving cybersecurity, we handle the technical details so you can focus on your business.

Remote Tech Support

Fast and secure remote assistance to fix issues without needing a visit.

Network Setup & Help

WiFi, routers, and full network configuration for homes and businesses.

Cybersecurity & Protection

Virus removal, system protection, and security best practices.

Device Setup & Fix

Printers, computers, and smart devices configured properly.

Cloud Backup Plans

Data protection solutions to keep your files safe.

"Trusted IT Support for First Nations Communities"

Protect Your devices and Secure Your Network

AI authorized, secure, and compliant Laptop/PC monitoring

AI authorized, secure, and compliant network monitoring

Secure Your Devices with Blue Jay

Our Commitment to Your Privacy

Seamless Remote Support Process

Seamless Remote Support Process

Seamless Remote Support Process

Seamless Remote Support Process

Seamless Remote Support Process

Your Secure Support

Seamless Remote Support Process

Your Secure Support

🔐 1. Is Splashtop safe?

✅ Yes — built with strong security

🟢 A. Attended Access (what YOU use for customers)

🔵 B. Unattended Access (optional, more advanced)

🔌 3. What happens AFTER you disconnect?

✅ In your normal support setup (Attended):

🧹 What about the software on their computer?

Monthly Device Support Plans

Basic IT Support

Premium IT Support

Basic IT Support

💼 Essential Plan – $249/month

(up to 10 devices)

Business Support

Premium IT Support

Basic IT Support

🚀 Business Plan – $499/month

(up to 20 devices)

Premium IT Support

Premium IT Support

Premium IT Support

🛡️ Elite Plan – $999/month

(20 plus devices)

AI authorized, secure, and compliant network monitoring

🧠 1. Core System Architecture (Simple + Powerful)

🔐 2. Secure Access Layer (NON-NEGOTIABLE)

Rules:

🖥️ 3. Data Collection Engine (Your “Scanner”)

What it pulls:

🌐 Network (Switches – Aruba Networks)

🖥️ Servers (Microsoft Windows Server)

🔥 Firewall (Fortinet)

🤖 4. AI Analysis Engine

What AI does:

📢 5. Alert System (Client-Facing)

Schedule Your Free IT Check

Our Mission

Our Principles

Our Principles

Our Principles

Our Principles

Our Principles

What We Offer

Our Principles

What We Offer

Our Solutions at Blue Jay Tech

IT Project Support

Remote Tech Support

Network Setup & Help

Cybersecurity & Protection

Device Setup & Fix

Cloud Backup Plans

This website uses cookies.